Social Media: Customers are Talking and You Need to Listen.
Lexalytics offers insight into how blogs, online media outlets and other community forums influence reputation management and how to capture key information.

Balanced Scorecards in the Business-Centric BI Architecture
by Steve Williams
More and more companies are using the Balanced Scorecard as a management tool to improve business results.

Capturing ROI through Business-Centric BI Development Methodologies
by Nancy Williams, Steve Williams
Business-centric methods go beyond traditional approaches by putting rigor into defining the business value capture mechanism for each BI project.

Cashflow Forecasting: Old Problem – New Solution
by Daniel L. Blumen, Gerry Moses
An accurate forecast must incorporate internal information from a variety of data sources with external information from an entirely different set of data sources.

Business Intelligence and Government Performance Management
by Nancy Williams, Steve Williams
Improving federal government performance with business intelligence and data warehouse initiatives.