Business Intelligent Best Practices: Delivering Real & Expected Value
by Bhupinder Ahuja
The success of any technology depends on how simple and easy it is to use. With BI getting out of the confines of PhDs and analysts, and getting into the realm of everyday business users, this dictum is more important than ever.

From Data to Decisions to Profit
by Piyush Govil
By linking product sales with service sales companies are able to deliver advanced networking solutions and successfully translate insights into a dashboard.

The ROI of Next-Generation Speech Analytics
Review the 5 key metrics that quantify CallMiner's speech analytics ROI for contact centers.

Developing a BI Strategy for CRM/ERP Data
by Colin White
An in-depth TDWI report providing vendor-neutral research.

Shaping the Future: Predictive Analytics Deliver the Promise of CRM
by Robert Cooley, Susan Dawson, Joerg Rathenberg
The key to profitability is automating data exploration and predicting future events through the use of predictive analytics or data mining. Predictive analytics provide answers to what will happen and why.

Effective Database Marketing
Managing your customer information is the key to managing your customer relationships.

Making the Most of Your Data Assets
Customer-centric companies will enjoy a significant distinct competitive advantage over traditional companies.

Customer Data Management: Providing a Sound Foundation for CRM
DataFlux explains why successful businesses must manage customer relationships to stand out from their competitors.

Tera-Scale Data Warehouse Appliances Overcome the Technology Bottleneck
Organizations have spent billions of dollars on general-purpose solutions, but these solutions are unable to effectively handle the demands of in-depth analyses on large amounts of enterprise data.

Top Down or Bottom Up? One Company’s CRM Roadmap
by Jill Dyché
Transforming their strategies, companies are turning to customer relationship management as the axis around which many of their new customer-focused business processes revolve.