To improve customer service, employee productivity and operational efficiency, the United States Postal Service (USPS) announced that it has expanded the size and scope of its Enterprise Data Warehouse (EDW) from Teradata, a division of NCR Corporation.

The USPS engaged Teradata in 2000 to develop its Retail Data Mart, which included the consolidation of all point-of-sale data into a single data repository. Since then, USPS has grown its Teradata system into a corporate EDW including a number of other business areas, such as financial management, operational decision support and marketing, in addition to the original retailing purpose.

Today’s USPS EDW provides more than 16,000 daily reports for some 1,800 users each day. Usage of the EDW has doubled in the past six months and continues to grow.

“We needed the Enterprise Data Warehouse and the decision-support system to help us with knowledge management in general, and to provide a single platform for use throughout the Postal Service,” said Robert L. Otto, Vice President and Chief Technology Officer of USPS. “Teradata worked with us to develop a system that improves customer service, enhances employee productivity and increases operating efficiencies at all of our units.

“The Teradata EDW helps us to gain new insights about our retail customers and optimize our marketing efforts. We can now make faster decisions that enhance revenue, contain costs and elevate customer service,” said Otto.

“The Teradata EDW is mission-critical for us,” said George Wright, portfolio director for USPS. “With our 37,000 finance units, having our financial data in the EDW allows us to close our books in hours when it used to take several months. We can make timelier financial decisions that will help us improve our performance.”

“USPS has a true enterprise data warehouse, one of the largest in the world,” said Jamil Hermes, Teradata Vice President at NCR Government Systems LLC. “We are delighted to be a strategic partner for such an innovative customer.”

This BeyeNETWORK news item contains information from a recent press release by the company mentioned.