Phoenix Selects CSC's Insurance Software
Published: May 15, 2008
The Phoenix Companies, Inc. has licensed CSC's Customer Service Accelerator software to improve customer service for its 650,000 life insurance and annuity policyholders and the financial advisors who distribute its products.

Computer Sciences Corporation recently announced that The Phoenix Companies, Inc. has licensed CSC's Customer Service Accelerator software to improve customer service for its 650,000 life insurance and annuity policyholders and the financial advisors who distribute its products.

CSC's Customer Service Accelerator will present a consolidated customer view by integrating data from five disparate policy administration systems from multiple vendors, including two from CSC. Once the system is in place, Phoenix's more than 200 call-center representatives and back-office users in Albany, N.Y., and Hartford, Conn., will no longer need multiple host system sessions open on their desktops. Instead, with the Web-enabled interface, they will be able to view data from all five systems on one screen, speeding access to pertinent information.

"Life insurers and annuity providers are placing a higher priority on improving information management," said Kimberly Harris-Ferrante, Gartner Vice President and Distinguished Analyst. "Consolidated data must be used to promote better client-facing interactions and improve customer intelligence. Improving the call center and back-office will provide the technical foundation to begin to optimize customer interactions."

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