Clarabridge, a text analysis software company, recently introduced its Content Mining Service (CMS), the industry's first software-as-a-service (SaaS) offering of commercialized text mining. In addition to being able to purchase and internally deploy Clarabridge's Content Mining Platform (CMP), enterprise customers can now gain the same revolutionary business benefits by using CMS, Clarabridge's first-of-its-kind hosted service via the Internet, on a subscription basis. By either method, text mining with Clarabridge enables a company to quickly and easily convert internal and external textual information such as survey verbatims, online product reviews or call-center transcripts into actionable business intelligence.

With Clarabridge's text analytics software, a company synthesizes unstructured textual information with structured transactional data to enhance market research, customer care, product development, quality assurance and risk management. The unprecedented text analytics made possible by either subscribing to CMS or deploying CMP enable a company to more quickly and precisely identify trends, root causes of problems and opportunities for improvement.

"We're a business-user-focused company, and everything we do-including the launch of CMS-is intended to make it more compelling for businesses to adopt text mining," said Sid Banerjee, CEO and Cofounder of Clarabridge. "Our SaaS offering is ideal, for example, for the individual department within a business that wants to immediately improve decision-making and competitive positioning by quickly adopting text mining. We will continue to innovate our products and services to specifically address the varied needs of business customers."

This BeyeNETWORK news item contains information from a recent press release by the company mentioned.