IBM recently unveiled an industry-first solution that combines enterprise search and unstructured information discovery software with advanced reporting and analytics to help clients more quickly find, access and gain insight from business information.
IBM WebSphere Content Discovery for Business Intelligence enables users to quickly find and take advantage of structured and unstructured information stored across their enterprise. The solution overcomes the limitations of standard business intelligence offerings that typically can analyze and report only on structured data and enterprise search solutions that do not provide direct access to business intelligence data.
Armed with insightful context and relevance capabilities, the new IBM solution delivers deep analysis of free form text fields, documents, audio, video, and other unstructured content, while at the same time providing a complete view of all related business information needed to make rapid business decisions.
"IBM’s solution has enabled us to implement a pilot project that demonstrates how Blue Cross Blue Shield of Tennessee can bring all information about a provider into a single view," says Frank Brooks, Senior Manager of data resource management, Blue Cross and Blue Shield of Tennessee. "This includes structured relational data from our enterprise data warehouse, internal and external web content, as well as unstructured data from other content sources such as free-form call center notes. By pulling this information into a single view, we will be able to save time, make quicker decisions, and deliver more information about our provider relationships."