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Merced Systems Releases Merced Performance Suite 2.7

Originally published February 3, 2006

Merced Systems, a provider of contact center and operational performance management applications, recently announced the release of Merced Performance Suite 2.7. The Merced Performance Suite increases the efficiency of contact centers by consolidating data from disparate sources, delivering advanced analytics, providing personalized dashboards, and integrating workflow and process improvement tools.

Merced Performance Suite 2.7 enhancements allow customers to rapidly automate critical managerial tasks through additional pre-configured workflows and new offline features. Additionally, enhanced data management capabilities further reduce application administration and deliver the lowest total cost of ownership on the market.

“Merced Performance Suite 2.7 is the most comprehensive performance management application available,” said Michael Schmier, Merced Vice President of Products. “By working closely with our existing customers, we’ve been able to deliver a set of new features that allow our customers to rapidly extend their applications to meet their changing needs. This results in greater business impact at the lowest total cost of ownership possible.”

Version 2.7 extends the Merced Performance Suite’s workflow capabilities by delivering industry-specific functionality that cannot be easily replicated with a generic reporting solution or analytic tool. By allowing operations to quickly automate best practices, an organization can easily reduce variation to improve overall performance.

The enhanced data management capabilities of Merced Performance Suite version 2.7 allow operations to easily extend their applications without the need for highly specialized, expensive resources. With the release of version 2.7, the Merced Performance Suite extends its data management capabilities.

This BeyeNETWORK news item contains information from a recent press release by the company mentioned.