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Helphire Group Selects PegaRULES Process Commander

Originally published February 3, 2006

Pegasystems, a provider of smart business process management (BPM) software, has recently announced that Helphire Group, has selected the PegaRULES Process Commander (PRPC) BPM platform to provide end-to-end management of its core claims-handling system.

This will enable Helphire to increase claims processing, by providing a more consistent and efficient service to customers from its front-office (call center) through to its back-office (legal department).

In providing a range of services to the insurance and motor industries including complete motor-claims and repair management solutions—Helphire’s claims handling consists of several disparate legacy systems that have either grown organically or been integrated through company acquisition. As a result, Helphire wanted to maximize the number of claims it could process, by implementing an end-to-end solution that would remove existing inefficiencies as part of a wide-ranging internal program called 'Kingfisher.'

PRPC will be implemented across Helphire's complete claims-handling operation to link the various systems and processes involved in case referrals, assessing claim validity, managing services and cost recovery.

Richard Edwards, Managing Director of IT at Helphire, said "We chose to work with Pegasystems as it demonstrated a great understanding of our business and the transformation challenges that 'Kingfisher' represents. The flexibility of its BPM software and centralized rules engine will enable us to process claims more efficiently and manage challenging growth rates in case volume, at the same time maintaining and enhancing service levels."

This BeyeNETWORK news item contains information from a recent press release by the company mentioned.