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Lighthouse1 Selects Siebel CRM OnDemand

Originally published November 16, 2005

Siebel Systems, a provider of customer-facing solutions, recently announced that Lighthouse1, a provider of hosted consumer-directed healthcare (CDHC) administration solutions, has selected Siebel CRM OnDemand to support its customer-facing business processes, including sales, marketing, and customer service.

Lighthouse1 provides the benefits administration industry with the premier hosted solution for the administration of Section 125, 105, 132, and other pre-tax healthcare spending programs. To support the company's dramatic growth, Lighthouse1 evaluated a number of hosted CRM solutions to replace its spreadsheet-driven infrastructure across sales, marketing, and customer service. Siebel CRM OnDemand, coupled with Siebel Contact OnDemand, met Lighthouse1's requirements for an easy-to-deploy, comprehensive CRM and contact center solution.

"As a Software as a Service (SaaS) provider ourselves, we intrinsically knew the benefits of a hosted solution, including faster time to value, very low start-up costs, and scalability," said Jeff Fritz, CEO at Lighthouse1. "With its completeness across all customer-facing processes, Siebel's offering really impressed us. From sales pipeline visibility to lead generation management and powerful contact center capabilities for streamlining customer support, Siebel CRM OnDemand was the only solution that had everything we needed."

This BeyeNETWORK news item contains information from a recent press release by the company mentioned.