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CallTower Selects Siebel

Originally published November 3, 2005

Siebel Systems, a provider of customer-facing solutions, recently announced that CallTower, a provider of always-on, scalable, enterprise-class hosted communications, selected Siebel CRM OnDemand for its strategic CRM implementation.

CallTower delivers hosted VoIP communications solutions built with high-end features and applications not found in other VoIP products, and based upon Cisco infrastructure, to growing businesses throughout North America. CallTower provides growing companies with a comprehensive scalable suite of vertical market applications, enterprise-class reliability, single point of support, productivity-enhancing features, and 24/7 service for a fixed monthly fee. CallTower’s outsourced solution suites eliminate companies’ need to maintain dedicated IT resources to manage the communications infrastructure. CallTower is the only hosted VoIP communications solution provider that combines advanced applications and solutions into a convenient, scalable solution for growing businesses.

When it came time to replace its CRM solution, CallTower looked at hosted offerings that provide rapid deployment capabilities with no up-front IT investment. "Siebel CRM OnDemand quickly proved it was the right solution for our explosive growth," said Mark Harris, Executive Vice President of Sales and Marketing, CallTower. "We were impressed by the intuitive interface, the built-in business intelligence, and the product’s ability to scale as our business grows. Plus it offered these features at a lower price than Salesforce.com, enabling CallTower to deliver increased business value to customers across the healthcare, financial services, legal, and consulting markets."

The explosive growth in the VoIP communications solutions market has incrementally increased demand for CallTower’s advanced, scalable, always-on suite of communications solutions. As a result, the Siebel CRM OnDemand solution is designed to support CallTower’s opportunity management and forecasting for its sales organization and lead tracking for the marketing group. CallTower considers Siebel CRM OnDemand’s service request management capability critical to maintaining and improving excellent customer support, especially in its role as the single point of service for all its customers’ communications needs.

Siebel’s hosted software solutions and deployment capabilities are a critical enabler of its new Customer Adaptive Solutions Applications Strategy and Architecture. Companies embracing Siebel Customer Adaptive Solutions will be able to more effectively and quickly anticipate customer needs, realign their customer-facing business processes for systemic and consistent improvement, and direct the right actions across their businesses to maximize customer satisfaction and profitability. 

This BeyeNETWORK news item contains information from a recent press release by the company mentioned.