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Kana Software Deploys Standard & Poor’s

Originally published February 24, 2010

Kana Software, a leading provider of customer service solutions, recently worked with Standard & Poor’s, the world’s premier provider of investment research and financial data, to replace an in-application analytics solution.  Kana used Lyza to automate integration of data from logs and tables, then Lyza Commons to allow end users to interact with and converse about the resulting information.  According to Scott Bideau, managing consultant with Kana Software, Lyza was instrumental in helping Kana build a BI solution in a matter of weeks that had previously taken more than a year to develop using the Standard & Poors’ previous analytics solution. 

“In their previous environment, S&P couldn’t validate the accuracy of their calculations and analyses,” Bideau said.  “Not only did we provide S&P with a solution that was dramatically cheaper than upgrading their existing analytics infrastructure, it also gives them a much higher degree of confidence and trust in their reports.  In addition, they now have the ability to easily expand on those reports in a very agile manner as their business changes or in dealing with ‘fire drills’, providing them powerful ad hoc capabilities they did not previously possess,” Bideau said.

“Lyza will be my tool of choice for implementing any sort of agile BI requirements that a client might have,” Bideau added.  “It has a unique ability to meet these requirements at a fraction of the cost and deploy in a fraction of the time as compared to conventional BI solutions.  We will use Lyza in engagements to replace, supplement or extend the clients’ existing reporting infrastructure.” 

This BeyeNETWORK news item contains information from a recent press release by the company mentioned.