Telerx, a leading contact center outsourcer focused on providing clients with innovative services and insights to drive their business results recently announced Social InteraXions, its leading edge social media support solution. Social InteraXions provides the tools, methodology, best practices, processes, analytics, training, and staffing to build and protect customer relationships in this fast growing channel. The Social InteraXions solution allows clients to incrementally and strategically deploy their social media support and provides insight to drive their business at each step, from assessment to monitoring to engagement.

“Telerx’s expert customer care and our expertise in handling sensitive consumer affairs and regulatory issues puts us in a unique position to provide outreach to social media channels in a thoughtful, effective, and compliant manner,” said Linda Schellenger, President of Telerx.  “Our innovative solution Social InteraXions enables us to continue to provide the leadership our clients expect of a strategic partner.”

This BeyeNETWORK news item contains information from a recent press release by the company mentioned.