As national healthcare reform initiatives grab headlines throughout the U.S., Maasstad Hospital in Rotterdam, The Netherlands, is quietly demonstrating how physicians, nurses and administrators can be held accountable to national performance standards. Using business intelligence (BI) and performance management solutions from Information Builders, an independent leader in BI solutions, the 600-bed primary care facility is delivering current clinical and administrative data to help managers steer the hospital on a daily basis. Each department adheres to a set of daily metrics, encouraging a culture of performance and establishing best practices for common procedures so doctors can be consistently compared to their peers.
 
The Netherlands has increased accountability and reduced healthcare costs over the last four decades. The ultimate goal is to introduce incentives for efficiency to guarantee sustainable healthcare expenditures over the long term – a familiar rallying cry for today’s U.S. politicians.
 
“No matter how healthcare is regulated, we must perform within our strategy to provide the best care at the lowest cost,” said Henri de Wit, Manager of Finance and Business Intelligence at Maasstad Hospital. “Strategic tools like Information Builders’ WebFOCUS Performance Management Framework help us meet our goals. We want to have satisfied patients as well as satisfied employees, so we are using this software to benchmark our critical processes and create quality of care standards.”

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