We use cookies and other similar technologies (Cookies) to enhance your experience and to provide you with relevant content and ads. By using our website, you are agreeing to the use of Cookies. You can change your settings at any time. Cookie Policy.

Exception Management in the Telecommunications Industry

Originally published July 20, 2009

Well-managed business processes are crucial to the successful creation of value in today’s competitive global economy. However, it is not enough to only manage the expected “sunny day” process scenarios, it is also critical to manage the “rainy day,” or exception process scenarios, equally well. For telecommunications service providers, exceptions happen in order management, service assurance, revenue assurance or new services launch and are caused by both business and technical issues.

You must be a member to view this content. Membership is free and gives you full access to all content across the Network. Login or sign up today.

Sorry there was a problem with your login or password. Please try again.
Member Login

Not a member? Signup now!
Forgot your password? Get it now.



Want to post a comment? Login or become a member today!

Be the first to comment!