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Attensity Group Announces the Availability of its New, Hosted Survey Advantage Service

Originally published July 8, 2009

Attensity Group, a provider in business user applications that generate value from unstructured data, recently announced the availability of its new, hosted Survey Advantage service at a $5,000 per month point of entry. Attensity Survey Advantage enables departments within large organizations and government agencies to measure, chart and understand customer sentiment and top issues expressed in customer feedback surveys. It is also the first and only system that enables survey and market research vendors to more quickly process the answers to open-ended questions, known as "verbatims," in surveys. Attensity Survey Advantage sheds light on the "whys" behind structured answers and customer satisfaction metrics such as Net Promoter Scores and the ACSI.

Attensity Survey Advantage quickly analyzes unstructured survey responses to help companies better understand customer sentiment, satisfaction, loyalty, and potential product or service issues. Designed from the ground up for business users, the new Survey Advantage works via a self-contained application, without needing to bring in expensive third-party systems or endure long implementation cycles. Customers will be able to share their experiences using Survey Advantage in Attensity's new Voice of the Customer Exchange networking forum.

"In these tough economic times, it is more important than ever for companies to be able to listen to customer feedback, to drive more rapid response and tuned product offerings," said Craig Norris, General Manager of Attensity Americas. "We are pleased to contribute to the economic recovery by introducing this premium intelligence solution at a low-cost point of entry and in an application that is easy to use and deploy. It's the perfect introduction for companies that desire to improve their understanding of customer sentiment and the issues facing their customers."

To read full press release, click here

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