Business Intelligence Programs for Healthcare
by Laura Madsen
Originally published August 18, 2011
Program and Project Management
These two functions are actually quite different, but they are related and in some respects drive each other, so I will cover them together. Program management may not be critical the first day of your BI journey, but at some point you will be running multiple BI projects and it will become very important to have a big picture view of these projects, the resources that are participating and the cost for each. To keep your project managers focused on completing their projects, the program management function should exist at a different level with different resources. The program management function will exist even after you have fewer projects running because at that point you have created a set of BI capabilities that drive the business. While it may not be as large of an effort, it must still be managed and maintained.
Project management best practices can follow what your organization supports. Typical waterfall methods work well for traditional project management, but agile methods work well for business intelligence and data warehouse projects. It is imperative that project management be well accepted within your organization.
When you need to reach a destination, you look at a map to see how to get there. We do this every day without thinking twice about it. If you have never been to said destination before, trying to get there without a map is a foolís game. Yet, organizations do this all the time with business intelligence and data warehousing programs. Gartner released a research note in November 2008 indicating that much of the failure of BI programs could be attributed to the lack of strategic planning. No one should be surprised when their BI program fails if they have planned to fail by not planning at all. Business intelligence and data warehousing require specialized skill sets and a laser-like focus on business value deliverables. Without it, BI programs will not survive.
Building the roadmap doesnít have to be a six-month long effort. The most important thing you can do is understand the needs of your user base and organize the projects based on tangible business value. If you do that, ROI will follow. Deriving ROI from your BI program is critical, and not as daunting as it may seem. The key is delivering value to business users.
Data Governance and User Adoption
There are very few things as challenging as getting people to agree about data. If you donít believe me, ask ten people at your organization for the definition of patient. You will likely get ten different answers. Organizations donít set out to create confusing and conflicting definitions, but often we find that the function of a patient definition needs to vary for clinicians versus finance department. What is the solution?†There is no easy answer. You have to do the hard work of coming to some type of consensus about what your data means for your organization, and that means having a data governance function.
As we see in Figure 1, governance is the vegetation that keeps the soil together (i.e., architecture and metadata), and it is fed by the users and customers (internal stakeholders). The idea of an ecosystem is that no part of the system can exist without the other parts, and governance provides key nutrients to the entire system. You can get started without governance, but users will likely not adopt a system that they donít trust.
Figure 1: BI ecosystem
Simplifying your user interface is also very helpful. Research has shown that users are sensitive to the number of mouse clicks they have to make Ė anything beyond ten clicks and users will complain. Many BI products have folder structures that are tied to security, forcing organizations to bury reports in a deep folder structure for users to click through. Often itís addressed as a ďtrainingĒ issue to help users understand that they have options like favorites, but training must be repeated to gain the full benefit from it.
Key Tenets of Business Intelligence Programs
We have covered the critical aspects of BI programs that can help you weather the storm (trust me, there will be storms). Program and project management help you execute your project, a roadmap is a plan to reach your destination, and data governance helps drive user adoption. You donít have to complete this list in order; many organizations focus on governance first and bring program management on when they have grown to accommodate multiple projects. Regardless of the order, these tenets bring structure and efficiency to a program that can easily spiral into a level of complexity that leaves executives and users scratching their heads.
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