Information Quality Newsletter

Dear Information Professional,

My first article in this issue provides a correction of some inaccurate sums used in Figure 3 of last quarter's Newsletter. It also addresses how we should approach errors when we have them.

Also in this issue, you will find my review of a current IQ problem exposed in the news, that of the accuracy of the MEDICARE PART D Prescription Drug Plan, along with my analysis and recommendations.

Please note that the Information Quality Conference, co-organized by the IAIDQ and Wilshire Conferences, will be held in San Francisco, October 16-19, 2006. Make plans to attend. This is the continuation of the IQ Conference that I started ten years ago.

The TIQM Certification Mastery series has been going very well in the United States. I have received a number of queries from interested persons in Europe to offer the courses there. If you are interested in becoming certified in TIQM or in having in-depth training on the various processes of information quality, please read the note in this Newsletter and use the e-mailer to send Jeremy Hall your interest. Thanks.

To a High IQ!

Larry P. English

Larry English

About this Newsletter
The Information Quality Newsletter is anchored by Larry English. Its purpose is to reduce the high costs of low-quality information and data by applying sound quality management principles to the processes that create, maintain and deliver data and information. Larry is President of Information Impact International and Cofounder of the International Association of Information and Data Quality (IAIDQ). He is the author of the widely acclaimed book, Improving Data Warehouse and Business Information Quality: Methods for Reducing Costs and Increasing Profits. Larry provides consulting, education and management coaching to enable organizations to become intelligent learning organizations.

This newsletter features articles and opinions of the identified authors, which are not necessarily those of the Business Intelligence Network or Powell Media LLC.

In this issue

Mea Culpa: What Do You Do When Mistakes Happen?
by Larry English
There are two basic reactions to broken processes: the defects can either be ignored or acknowledged.

A Review of the GAO’s Investigation of MEDICARE PART D Prescription Drug Plan
by Larry English
Inaccurate or misleading benefit information could cause seniors to choose a prescription drug plan that does not meet their needs or costs more than they should pay.

Featured Web Seminar

Live Webcast: "Achieving Data Governance by Monitoring Your Business Rules"
August 24, 2006 at 1 p.m. ET
Join Scott Gidley and Mike McQuaid of DataFlux to learn how organizations can implement and enforce the business rules that govern data quality and validate information as it flows throughout the organization.
Click here to register now.

Web Seminars

SAS Institute Web Cast, Implementing a Sustainable Information Quality Culture
September 28 at 1 p.m. ET
Larry English describes the principles and objectives of sustainable information quality management. He describes the processes and organizational changes and the information governance and stewardship required to enable a sustainable information quality environment. He illustrates with case studies of successful information quality implementations.
Register today.