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Case Studies

Displaying 1–6 (of 6)

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Title Popularity * Date
Customer Connect, Pervasive Services Group Integrate Glovia Accounting Data to Microsoft CRM Summary
North Carolina-based Customer Connect provides cutting-edge solutions that deliver sales and marketing results. Its services include customer relationship management (CRM), web marketing, data mining and database marketing. As a Microsoft Gold Certified partner, Customer Connect provides Microsoft CRM solutions. The company has an excellent reputation for its expertise in CRM implementations, including data migration and integrations.

Topics: Data Integration, CRM, Data Mining and Statistical Analysis, Web Analytics, Customer Data Integration, Analytics, Sales & Marketing Analytics
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03-05-2010
Honeywell Tackles Enterprise CRM, Integrates SAP R/3 Data to Salesforce.com Summary
Honeywell International, the diversified technology and manufacturing leader and Fortune100 Company, is always looking for ways to improve business efficiencies. When the company wanted to move data from an SAP R/3 ERP system into Salesforce.com, the company relied on a familiar, and proven, data integration partner – Pervasive Software. Honeywell Corporation and Pervasive have had an established, highly positive business relationship over time. When Honeywell needed a fast, easy-to-use data integration solution to bring ERP information into Salesforce.com, it selected Pervasive Business Integrator. Honeywell’s large sales, marketing and customer relations personnel now can do their jobs even better knowing that they have access to current, complete data through their Salesforce.com portal.

Topics: Data Integration, CRM, Data Quality, Data Warehousing, Architecture, Data Management
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03-03-2010
Telerx Dials Up Better Performance Management with HardMetrics’ On-Demand Analytics Summary
To alleviate costly and inefficient processes and mitigate the drain on staff resources, Telerx initiated a large and expensive data warehouse project. Telerx selected HardMetrics Performance Manager (HPM) to visualize, investigate and report on the links between the call center and business performance.

Topics: Data Warehousing, Business Intelligence, Analytics

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10-21-2009
Bell South: Enhanced Customer Service & Revenue Recovery Rates by Automating the Identification & Resolution of Billing Discrepancies Summary
Managing the complex processes involved in ensuring that orders for wholesale customers are billed correctly according to actual service levels and plans requires visibility into an embedded customer base compriised of more than 20 million homes and businesses for which Bell South supplies network access.

Topics: Data Warehousing, Business Intelligence, Analytics

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01-13-2009
Unicredit: Gaining Financial Insight across Geographies and Divisions Summary
Frustrated with a lengthy, manual process for consolidation, standardization and analysis of financial data for each quarterly report, Unicredit executives realized they needed an automated system to consolidate and identify KPIs across each of its divisions.

Topics: Performance Management, KPI

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01-13-2009
AT&T Mobility: Increasing Customer Retention, Billing Accuracy and Revenue Assurance via Analytical Solutions Summary
This case study describes how AT&T Mobility addressed their need for a centralized corporate performance management platform.

Topics: Performance Management

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01-13-2009

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