White Papers

 

Displaying 1–15 (of 6546)

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Title Date
The Changing Role Of The CIO Summary
No department has undergone such profound change as IT. And with the evolution of IT tools, skills, and platforms, the role of the CIO has changed as well. Discover the fundamental shift in how IT provides services, the new platforms behind digital disruption, the shift in CIO from improver to influencer to transformer, and more.

sponsored by: Skillsoft
03-24-2017
Investigating Surprise Attacks at the Application Layer: Bat Bot Report Summary
Bad bots can do everything from maliciously scraping data from sites without permission to undertaking criminal activities, such as fraud and outright theft. Access this report to gain a unique, focused view on bad bot activity at the application layer (layer 7 of the OSI model).

sponsored by: Distil Networks
03-24-2017
The Truth Behind 6 Call Recording Myths Summary
Although seen as a necessity by any regulated business or contact center that takes itself seriously, call recording still remains one of the most undervalued and underutilized features. But why is this? Discover the truth behind 6 common call recording myths. Plus, uncover what features to look for in a call recording system.

sponsored by: West Corporation
03-24-2017
A Database Appliance for Every Organization Summary
In this infographic, you'll get an overview of a purpose-built appliance for your Oracle database. Get details on performance, consolidation, and availability.

sponsored by: Oracle Corporation
03-24-2017
Healthcare Cybersecurity Must Complement HIPAA Compliance Summary
In this expert e-guide, learn how multiple healthcare organizations' cybersecurity approaches are going beyond HIPAA compliance for stronger protection.

sponsored by: Microsoft
03-23-2017
Why Your Contact Center Needs Closer Integration With Marketing Summary
Customer experience and engagement are the newest concerns of the modern marketer, having traditionally been the area of the contact center. But while marketing is embracing a customer-centric, multichannel universe, the contact center is lagging behind. Learn why your contact center needs closer integration with marketing, and how to achieve it.

sponsored by: West Corporation
03-23-2017
Cybersecurity For the Healthcare Industry Summary
Healthcare companies need to deliver the digital interaction that patients want and leverage legacy system data – in a trusted, secure way. In this white paper, explore the security capabilities of Salesforce Shield and learn how it provides healthcare organizations with event monitoring, transaction security and more.

sponsored by: Salesforce.com
03-23-2017
The Ultimate Guide to As-a-Service: Empowering Your Tech Solutions Business Summary
The "as-a-service" business model isn't all hype. Technology is cheaper, so now your clients are redirecting their spending toward utilizing your expertise. This e-book gives advice on every part of the process of adding new practice areas from business planning to client retention.

sponsored by: TechData - Connectwise
03-23-2017
Defining Modern Hybrid Security: Enable Cloud-powered Data Protection Summary
With the blisteringly fast pace of change in cloud data protection, settling for architecture that doesn't provide what organizations are seeking is a death knell for data security. In this ESG report learn what, how, and why a hybrid cloud architecture could be right for your enterprise's data security needs.

sponsored by: Amazon Web Services
03-23-2017
ebook: Five Tech Trends Redefining the Customer Experience Summary
We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to a new spin on old ideas, hot topics boil down to five key trends that will define the customer experience going forward.

sponsored by: Genesys
03-23-2017
Digital Workplace Transformation In Financial Services Summary
A digital divide has opened up between modern customer facing digital systems and the old-fashioned technology used by employees in the financial services workplace. Workplace digital transformation is a process that seeks to close this gap. Learn about how to close this enterprise digital divide, why it matters, and how to build your foundation.

sponsored by: Microsoft
03-22-2017
Culture and Confidence: Smart Working Challenges for the Public Sector Summary
This report examines the current perception of smart devices in the workforce and explores how to prepare your public sector organization to adapt to evolving technologies and cultural practices with confidence. Learn how intuitive devices designed to foster collaboration can help generate productivity both in the office and on-the-go.

sponsored by: Microsoft
03-22-2017
Information Governance: Protect Your Company's Assets Summary
This white paper explores how to leverage the cloud content management platform from Box to implement a sound information governance program for you organization. Discover how to reduce risks and gain control over who can see and use information and how it is kept.

sponsored by: Box
03-22-2017
Real-World Strategies for Big Data Summary
Access this white paper to learn more about the technical challenges that block big data success, and the strategies you need to succeed. Additionally, learn how Hadoop-based data integration can ensure high levels of flexibility.

sponsored by: Information Builders
03-22-2017
The Enterprise-Wide Benefits of Real-Time Data Summary
Organizations that support real-time customer data enable marketers and data analysts to work with the same source, closing enterprise-wide gaps in insights. Read on to learn more about real-time data enrichment tools.

sponsored by: Tealium
03-22-2017

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