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Posted April 7, 2009 by barbara von Halle bvonhalle@kpiusa.com

James' article is outstanding because it provides definitions that distinguish EDM from BI and decision support.  But, it also provides a practical approach to getting started.

A critical revelation in this article is that decision support is about providing data to people for making decisions whereby decision management is about automating those decisions so that people don't need to have analytical skills for making the decisions (not to mention the inconsistency in the results that would occur).

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