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Posted May 14, 2011 by

Seems to me that the companies struggling the most with deciding if they need a BPM system are probably the ones that most need it. Saas web-based tools are incredibly competitively priced these days and take no server or IT staff to manage them. Just your employees, logging in, doing their tasks, and senior management all of the sudden has great visibility into the daily operations without choking out tons of production time with wasted time making reports... So for opening up this article - thanks!

-JS

http://www.clearpointstrategy.com

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Posted January 14, 2010 by Myra Shelley mshelley@managepro.com

Having been a member of a committee deciding whether to form another committee, and having the whole thing come to naught, I have a personal understanding of how out of touch these processes can be in large companies. You really hit the nail on the head with that one.

Myra Shelley

Management Software

http://www.managepro.com

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Posted January 13, 2010 by Gary Cokins gary.cokins@sas.com

Craig,

This is an excellent article. My sense is there is increasing consensus about the slow adoption rate of BPM that are much less due to technical barriers (e.g., poor quality data or access to it), model design deficiencies (e.g., bad strategy map linkages, weak activity based cost drivers), and has much more to do with cutural, social, and behavioral issues. Examples are the natural resistance to change, not wanting to be held accountable or measured, and fear of knowing thet truth. 

You do a nice job describing this as a leadership issue.

Other BPM thought leaders appear to be converging that a lack of buy-in is the main culprit. These include blogs by Frank Buytendijk (Oracle), Jonathan Becher (SAP), Howard Dresner, and Bruno Azizi (Microsoft). I myself wrote about this in a blog at:

http://blogs.sas.com/cokins/index.php?/archives/92-What-do-I-want-my-Epitaph-and-Legacy-to-Be.html 

Although most of us in the BPM community were not trained in organizational change management, I believe we'll need to get better with applying those skills.

Gary

Gary Cokins, SAS 

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