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Craig Schiff

I am very excited about this opportunity to share my perspectives and experience in my BeyeNETWORK Blog. For those of you who may not have read my articles and newsletters over the past few years, I hope you will appreciate a vendor-independent perspective on all things related to Business Performance Management (BPM). I focus on key topics organizations should consider throughout their BPM project lifecycle, from early stage requirements definition and justification, key measure development, vendor selection and finally, successful deployment and rollout. Of course, market trends and vendor updates will also be part of the mix. Please stop by on a regular basis to see what's new, and to make this interactive, please share your opinions. If you have a specific question, contact me directly at cschiff@bpmpartners.com.

About the author >

Craig, President and CEO of BPM Partners, is a pioneer in business performance management (BPM). Craig helped create and define the field as it evolved from business intelligence and analytic applications into BPM. He has worked with BPM and related technologies for more than 20 years, first as a founding member at IMRS/Hyperion Software (now Hyperion Solutions) and later cofounded OutlookSoft where he was President and CEO.

Craig is a frequent author on BPM topics and monthly columnist for the BeyeNETWORK. He has led several jointly produced webcasts with Business Finance Magazine including "Beyond the Hype: The Truth about BPM Vendors," the three-part vendor review entitled "BPM Xpo" and "BPM 101: Navigating the Treacherous Waters of Business Performance Management." He is a recipient of the prestigious Ernst & Young Entrepreneur of the Year award. BPM Partners is a vendor-independent professional services firm focused exclusively on BPM, providing expertise that helps companies successfully evaluate and deploy BPM systems. Craig can be reached at cschiff@bpmpartners.com.

Editor's Note: More articles and resources are available in Craig's BeyeNETWORK Expert Channel. Be sure to visit today!

I've attended numerous conferences over the years and the majority have been focused on technology and products. Those events are quite valuable to see the latest and greatest technologies and to hear the best thinking from our leading IT experts (many of whom are part of the B-Eye Network). The BPM Summit held this week in Greenwich, CT, however was focused on addressing business challenges - the reason we use technology in the first place. These types of conferences can be fairly dry, but this one wasn't. The most exciting aspect was to hear from the Vision Award winners - those companies judged to have made the best use of BPM software to enhance their business performance. The list of winners was surprising in and of itself.

The Vision Award winners were: The U.S. Postal Service, Metropolitan Nashville Airport Authority, and Hyatt International. What these companies had in common was strong executive sponsorship and a holistic view of BPM - from planning to dashboards all across the company. The executive from Hyatt could not attend due to the recent events in Jordan, but the two other executives told compelling stories of how BPM dramatically improved their bottom line. The U.S. Postal Service, who I usually don't think of as leading edge, was able to introduce new services while reducing staff by about 50,000 people and expenses by about 13 billion dollars! The Nashville Airport was able to prosper in a very challenging time for the aviation industry. They were even able to reduce the rates they charge airlines. These companies clearly prove that Business Performance Management (if done right) is well worth the investment of time and money.

Posted November 16, 2005 12:11 AM
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