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Thank you for visiting my blog. I am a Cofounder & Technical Advisor here at the BeyeNETWORK. Having covered the business intelligence and data warehousing industry for more than 15 years, I'm looking forward to a more interactive form of communication with all of you. Please share your comments and thoughts!

 

 

August 2009 Archives

OMG! Are you sitting down? Yes that's right my favorite airlines looks to be getting its act together and I couldn't be happier. If you follow me on Twitter "@shawnrog" you know I fly often and I fly United. Over the past 7 months I have traveled 17 times for a total of 72 days, 68,040 miles to 28 cities in 6 countries most of this has been on United. Unfortunately, my travels result in posts that look like the one below:

United is testing a new Non-stop service from Milwaukee to Chicago -



This past week I experienced a mechanical coming home from San Diego and this is what showed up in my email prior to landing. Yes that's actual customer service folks!





On behalf of all of us here at United, I want to express my sincere apologies
 for the experience you had on Flight 342 on August 6, 2009.

 At United, we take pride in being a reliable part of your travel plans. Your
 satisfaction and business mean a great deal to me, I would like to invite you
 to visit the following website to select a token of our appreciation.

 http://www.united.com/appreciation

 Please have your flight information handy when you visit the site.
 Family members who traveled together using the same email address should access
 the site individually.

 Thank you for your time. Your satisfaction is important to us and we look forward
 to serving you better in the near future.

 Sincerely,

 Sherri Hermance
 United Airlines
 Customer Relations


I have to admit I was stunned!! I went home and followed the instructions and received this:



Dear Mr Shawn Rogers,

Thank you for accepting our token of appreciation.

$150 E-Certificate: xxxxxxxxxxxxxxxxxxxx

You may redeem your E-Certificate towards your next flight on United now.


    How to redeem at a later date:
  1. Go to united.com/shopforflights
  2. Enter your origin and destination information.
  3. Select your travel dates and enter your e-certificate number.
  4. Select your flights. All selected flights must be e-certificate eligible to receive your discount.
  5. Choose your seat and purchase your flight.

Please review the terms and conditions of this goodwill offer.

We appreciate hearing from our guests. It helps give us an opportunity to make significant service improvements. Our goal is to create the highest level of guest satisfaction within the airline industry.

Thank you for your time. Your satisfaction is important to us and we look forward to serving you better in the near future.

Sincerely,

Customer Relations

Congratulations United!!!!
Keep this up and I just might have to blog about business intelligence and data warehousing again.
Thank you for treating me like a customer.


Posted August 17, 2009 5:38 AM
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The project continues to move forward at a very fast pace and I have to say much of that success is due to the team we have assembled. As I mentioned in my first post I am working with some excellent service and solution providers on this project so I thought it was about time that I let you know who they are.

Heading up the project is Steve Dine founder of Datasource Consulting here in Denver. His firm has embraced the challenge and brought a set of best practices and methodologies to the project that provide a solid scalable infrastructure but also provide the flexibility to help us evolve and grow. Datasource Consulting's expertise around lean BI, integration and cloud technologies made them the perfect project lead.

We couldn't get this job completed without the right solutions and as many of you know I am a huge supporter of open source technology. The entire platform for the Network is built on a LAMP architecture so when we sought out solutions we went to the open source community first.

Our initial challenge around this project was to identify a way to move our data off of our production environment that supports the  Network web servers to a cloud based platform. More importantly we required this ETL functionality to work easily on the Amazon Cloud and it had to be powerful enough to feed the data model and processes designed by the team at Datasource Consulting. The logical choice for us was Talend Integration Suite an open source enterprise data integration solution, designed for scalability, process complexity and multi-user development. I'd like to thank Yves de Montcheuil, Vice President of Marketing at Talend for working with us on the project. As we progress, Talend will also supply expert level assistance as we bring the data integration online.

At the front end of our project we will be using JasperSoft Business Intelligence Suite where we will be able to leverage the advanced reporting, production reporting, ad-hoc, dash board and data exploration and analysis functionalities that are delivered in the solution. JasperSoft works well with cloud based data and Nick Halsey Vice President of Marketing and Product Management has also worked with us to supply professional services to leverage the platform when it goes into production.

An additional advantage to this line up is that Datasource is a Talend certified partner and Talend and JasperSoft are also partners so the synergy between the companies is exceptional.

That's it for now, I have to prepare for my reporting scope meeting with Matt Caton of Datasource I am looking forward to exploring my options.



Posted August 12, 2009 6:00 AM
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Sorry for being a few days late with my monthly recap, travel to TDWI San Diego and other commitments have eliminated my blogging bandwidth.

The following is a list of the most popular business intelligence and data warehouse articles, white papers and news items as read by visitors to the BeyeNETWORK in the month of July.

ReTweet this Blog Post

Articles

  1. Predicting the Future
  2. Building Stronger Customer Relationships with Business Intelligence
  3. Database Technology for the Web: Part 1 - The MapReduce Debate
  4. Introducing Principles-Based Data Governance
  5. Wrestling with Corporate Contracts
  6. News and Analysis: SOA Reengineers Healthcare
  7. Book Review of The Data Model Resource Book
  8. Search Engines - GIGO
  9. Different Kinds of Data Warehouses
  10. Business Intelligence Kindling

White Papers
Free Membership Required

  1. Starting Small, but Thinking Large and Scaling Fast
  2. ParAccel Raises the Benchmark Bar
  3. Information Integration: Metadata Management Landscape
  4. State of the Business Intelligence Market, 2008 – 2009
  5. Beyond Reporting: Delivering Insights with Next-Generation Analytics
  6. Desbloquear herramientas de ERP, que utilicen datos de fuentes abiertos
  7. Fast Analytics and Business Intelligence for Everyone
  8. Driving Business Intelligence
  9. ETL avanzado con Pentaho
  10. Semantics for the People

News

  1. BeyeNETWORK Discusses how SAP BusinessObjects Explorer Brings Business Intelligence to All Business Users
  2. SAP AG Introduces New Capabilities in Two SAP BusinessObjects Governance, Risk and Compliance Solutions
  3. University System of Georgia Selects iStrategy HigherEd Analytics Suite for Statewide Deployment
  4. Attensity Group Announces the Availability of its New, Hosted Survey Advantage Service
  5. expressor software Signs Sila Solutions Group as a US Systems Integration Partner
  6. Altosoft Extends Ordinary BI with Process Monitoring and Analysis
  7. Netezza Spatial Revolutionizes the World of Location Intelligence
  8. ProfitBase and GoIWx Partner
  9. Attensity Group Announces its New, Hosted Survey Advantage Service at a $5,000 per Month Point of Entry
  10. SenSage is Participating in the EMC Data Warehouse/Business Intelligence/Analytics Competency Center
















Posted August 10, 2009 5:02 AM
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