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Thank you for visiting my blog. I am a Cofounder & Technical Advisor here at the BeyeNETWORK. Having covered the business intelligence and data warehousing industry for more than 15 years, I'm looking forward to a more interactive form of communication with all of you. Please share your comments and thoughts!



If you read my blog or twitter feed you know I am a unhappy United Airlines Premier Executive customer and from time to time I share my concerns and stories about how bad flying them has become. But I can't claim to have ever been very creative about my posts and certainly not as funny as this video.

Check out the details behind the video at the Wall Street Journal Site
Musician Dave Carroll's website and history of the ordeal

Posted July 8, 2009 1:27 PM
Permalink | 2 Comments |


United's only official response that I can seem to find is via twitter:


It will be very interesting to see if Mr. Carrol makes good one his promise of the additional song and music videos after they reach some sort of agreement.

Take note customer service reps: when someone is dissatisfied with your service and tells you they are going to write a song about it, make a video, and post it online for millions to see, you might want to rethink how you are handling their request ;)

Very interesting approach from an unsatisfied customer. The fact that they named one employee really stood out for me.

Maybe it will help airlines understand that those who fly are customers and should be treated as such. Maybe it's time for the airlines and their employees to stop hating the customers.

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