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Thank you for visiting my blog. I am a Cofounder & Technical Advisor here at the BeyeNETWORK. Having covered the business intelligence and data warehousing industry for more than 15 years, I'm looking forward to a more interactive form of communication with all of you. Please share your comments and thoughts!

 

 

Ouch that's a tough title isn't?

But it is part of the insights that BARC found in its latest version of The BI Survey 8 by Nigel Pendse. 2622 professionals took part in the survey this year creating an incredible pool of insight into the business intelligence market.

"BI vendors have a much rosier view of their offerings than their customers," said Nigel Pendse, author of The BI Survey 8. "This discrepancy is particularly evident in the perception of support quality provided by vendors. More than 51% of vendors claimed they delivered excellent product support, but only 27% of users and 24% of implementation consultants agreed."

"But it doesn't end there," Pendse continued. "While vendors do not believe slow query performance is a significant issue, it is the most commonly-reported problem by users. Instead, vendors blame BI deployment problems on customer issues, such as poor quality data and company politics. Vendors are unlikely to fix product problems that they don't even acknowledge."

The Survey provides detailed information on 23 BI products from vendors including IBM, Microsoft (MSFT), Oracle (ORCL) and SAP, BARC is a partner of the Network so I get to see the entire report and I have to admit its one of the strongest I've seen. If your looking into a new BI solution you eally need to get a copy of this report.

You can get a free preview along with a free chapter here at this link.


Posted March 27, 2009 4:22 AM
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