Good decisions are important to organization success, but awareness of many important decisions is very low. Decisions may be hidden in business processes or identified using camouflage words like "responding to customers", "negotiating with vendors", or "evaluating an employee". Additionally, people are biased in decision making situations, under stress and overloaded with information. Decision support systems are built to improve decisions, but implementing analytics and decision support capabilities does not mean that improving decisions is a central concern of managers. If making decisions better is important to organization success, then managers should create a decision-centric organization design and culture.
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Posted September 24, 2013 9:11 PM
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