Editor, DSSResources.com
Acceptance is an important issue when implementing decision support capabilities especially those that are expensive, novel and/or innovative. Developers and managers want users to have a favorable reaction to a new capability. Sadly acceptance is not always the response. Expensive software is sometimes hostily received, little used or "worked around." Acceptance of change can be grudging and even coerced or at the other extreme enthusiastically received and welcomed. Developers should seek cooperation and approval rather than compliance and acquiescence. How can positive acceptance be achieved? In a worst case, how can grudging acceptance be achieved?
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Posted May 13, 2012 5:50 PM
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