According to the release, they predict that three out of every four IT roles will either migrate to business services, evolve into business roles, or be externalized by 2015.
If that prediction comes true, that will mean a changing role for the CIO too. According to CEB, CIOs will face the choice of expanding to lead a business shared service group or seeing their positions shrink to managing technology delivery.
The 4 shifts that CEB identified that caused them to make their prediction are:
- Information Over Process: Up to 80% of IT enablement opportunities in the business areas that drive growth, including marketing, sales, and customer service, will relate to business intelligence, collaboration, or the customer interface, not around enablement of business processes
- IT Embedded in Business Services: Technology will be consumed as part of business services as the IT function merges into an integrated business shared services group alongside other corporate functions.
- Externalized Service Delivery: Cloud computing will enable externalization of applications development, infrastructure operations, and back-office processes by up to 80%, gradually eroding the "factory" side of the IT function shifting function more to technology brokers.
- Greater Business Partner Responsibility: With business leaders and end users having a greater knowledge and confidence with technology, business partners will have a greater role in areas where the value of differentiation outweighs the need for integration. This represents a shift in responsibility for technology decision making.
An executive summary of "The Future of IT" can be downloaded here.
Posted May 13, 2010 9:00 AM
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