Blog: Pete Loshin: Rules to Live By From Joel on Software

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Rules to Live By From Joel on Software

My take on Joel on Software is that you either love him or hate him, but I caught this piece on Seven steps to remarkable customer service, and was struck by how those seven tips were not just good for people doing customer service but for anyone--because, after all, isn't EVERYTHING we do in our work lives ultimately "customer service"?

The article follows the Seven Meta-Rules for Creating Simplified Lists of Rules, but at least 80% of it can be summed up in the phrase: "Don't do things to other people you wouldn't them to do to you."

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