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Blog: Philippe Nieuwbourg

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February 5, 2008

Directly from the Gartner BI Summit 2008 in Amsterdam here is the Hot List!

After a year of consolidation and the birth of four main leaders in BI market (IBM, Microsoft, Oracle and SAP) Gartner see a new birth of young and innovative companies. Here is the list of companies you should follow in 2008 with links to their web sites:
FractalEdge: www.fractaledge.com
PivotLink: www.pivotlink.com
Oco: www.oco-inc.com
1010Data: www.1010data.com
Endeca: www.endeca.com
Advizor Solutions: www.advizorsolutions.com
Illuminate: www.i-lluminate.com
LucidEra: www.lucidera.com
Panoratio: www.panoratio.com
Greenplum: www.greenplum.com

January 21, 2008

Atlantic as an answer to Duet

SAP and IBM announced yesterday a new product codenamed Atlantic. In this world of coopetition Atlantic appears as an answer to Duet, previous software developed between SAP and Microsoft. Both software have the same goal: to create an easy connection between desktop environment and corporate databases to access from the desktop to processes, reporting and analytics. Duet is for Microsoft Exchange and Atlantic will be for Lotus Notes. It’s amazing to realize that despite to the large common customer base between SAP and Microsoft, they didn’t yet propose a collaboration tool developed together. Perhaps SAP was more “Microsoft oriented” during the last years… And perhaps an increased competition on ERP for small and medium companies between SAP and Microsoft has changed the game… Anyway you can remember that SAP has been founded by people coming from SAP… it was more that a couple of decade ago… It could be enough to re-launch some rumors between SAP and IBM!

October 16, 2007

IBM Linkage Discovery provide an intelligent customer unstructured data integration

Let me share with you an IBM research project I discovered today at IOD 2007. It’s called Linkage Discovery and will perhaps be the missing list between your existing CRM system and all the valuable unstructured data you collect every day about your customers. This is the real Business Intelligence…

Every day you receive thousands of emails from customers who don’t really like all the structured data you need to identify their needs like customer number, transaction reference, product code… Without modifying any part of your IT system, Linkage Discovery will just intercept all email, IM and other text messages. The software will connect in real time to databases of your company and document the message received from the customer. If your customer send a message just saying « my name is John Smith and I order last week a DVD player and didn’t receive it yet »; the software will search in the database all orders from a John Smith placed last week; will add customer ID, transaction ID and all necessary information before giving the hand back to your email management system which will forward the request to an operator. It will even be able to « understand » the content and create information about the sentiment of your customer.
Much better the same system is actually on test with live audio conversation from call centers. Running during the first seconds of the call the software identify the customers with the first words he will say on the phone « Hi, I’m John Smith. I order a DVD last week and not yet received it ». On real time the operator will receive on his screen all the structured information available about the customers.
And of course all these unstructured data like emails or phone calls will be saved in the database for future purpose. These associations between emails or voice conversation and structured data from the IT system will be available for traditional BI tools.
Who are your Platinum customers who contacted yesterday your customer service to complain? Tomorrow you will be able to have this report on your desk every morning.

October 12, 2007

What are you waiting for an open source migration?

Perhaps just a business oriented metadata layer… This « thing » made the fortune of Business Objects creating an intermediate layer between business people talking about invoices, customers, margin… and IT people more focusing on tables, indexes and SQL orders.
All open source BI tools have been made by IT people and were keeping a very technical way of seeing queries.
Pentaho just announced the release 1.6 including for the first time this famous metadata layer. I didn’t check it yet but it could be a signal for more business oriented BI users to imagine a migration to BI open source solutions. Anyway just for an intellectual comparison you should look at it.