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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

Recently in Analysis Category

Just got out of an interesting session with Garmin at the Telematics Update show.

Garmin said that fine detail analysis of a car's behavior including speed of acceleration; speed of braking; and avoiding hills could dramatically increase the range of an electric vehicle (EV)... or reduce the carbon footprint of a gas vehicle. This is over and above traditional information like speed and distance. It was, quite frankly, an implementation of geospatial analysis I hadn't thought of.... That is until the business/green aspects were provided to me...

Since EVs currently only have so many charging locations, you don't want to get stuck down the wrong road or halfway up the wrong hill.... ;)

The question will be how well an organization can integrate the various telematic information to create that analysis:

  • Dynamic EV information like battery charge
  • Fluid external information like traffic density
  • Static external information like rise and fall of streets; as well as charging station location

to provide an EV’s driver with the "operational BI" on how/where to drive.

Other than shortest distance or shortest time how many elements due you think the average driver can process or agree to process from a navigation system?

Or does it depend on training associated with running out of "juice" on the wrong side of a hill from the charging station? ;)

Post your comments below or email (John.Myers@BlueBuffaloGroup.com) / twitter (@BlueBuffaloGrp) me directly.

Posted June 8, 2011 6:57 PM
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“Fewest dropped calls…”

“Most coverage…”

“There’s an app for that…”

“There’s a map for that…”

We have been pummeled with claims and counterclaims regarding the quality and coverage of major wireless networks via commercial advertising and court cases.  However, now there are some additional voices providing facts and opinions to this conversation

On the side of fact over opinion, Michael Finneran has an excellent post where you can see the results of 3G network testing.  These numbers show how major carriers perform in some major US cities ( … a little bummed that denver didn’t make the ‘major’ city list… ):

  • Chicago
  • Dallas
  • Los Angeles
  • New York
  • Seattle
  • San Francisco
  • Washington, DC

An excellent piece, in particular if you live in one of those locales.

On the side of opinion ( … as in the ‘the customer is always right’… ), Consumer Reports has issued their wireless customer satisfaction survey.  The returns show that customers are more satisfied with “maps” than “apps” even if the iPhone is the smart-phone of choice…

NOTE – AT&T has decided to provide an iPhone application to provide feedback for network performance improvement.

Has anyone used it? Have you noticed differences in the AT&T Network since the Verizon ad campaigns have started?

Post your comments below or email (John.Myers@BlueBuffaloGroup.com) / twitter (JohnLMyers44) me directly.

PS – AT&T improved the network around Denver, but they moved the dead spots all around. Now I don’t know where my ‘fewest dropped calls’ will occur… :)

Posted December 28, 2009 8:57 AM
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A recent study talks about the declining aspects of rural exchange carriers (RLEC) business models. Specifically, the analysis looks at the mix of voice and data products and how RLECs are finding themselves at a disadvantage.

Is this a problem or an opportunity?

According to the study, RLECs are faced with continued consolidation of their industry and threats of “takeover” from the larger, established telecom providers. However, I see this situation as an example of the point that I raised in my recent article.

If smaller telecoms can utilize existing information about their customers via business intelligence (BI) or about their business processes via business activity monitoring (BAM), they can create and operationalize niche business models. An example would be the customer loyalty-based pricing models from Qwest and O2. These organizations have decided to compete on a customer loyalty aspect rather than directly against Verizon or AT&T.

Technorati Tags: , , , , , , , , Rural Exchange Carrier, RLEC

Posted October 19, 2007 8:00 AM
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