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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

Recently in Revenue Assurance Category

Ahhh yet another partnership for content…. This one is between Comcast and Blockbuster for DVDs by mail ala Netflix.

ComcastBlockbusterDVD

Jeff Baumgartner’s analysis shows many of the aspects of the partnership including the available tiers of service between the two content providers.

However, I have questions about how Comcast and Blockbuster are going to ensure that the revenues of this relationship can be properly assured.  Linking the proper account information will be key to this situation to match the proper information between the two organizations.

NOTE – Comcast is clearly in the driver seat with this partnership.  However, Comcast will still have the obligation to make sure that their customers are properly billed.  If the revenue assurance, in particular billing assurance, has issues; customer experience and satisfaction may suffer and/or the partnership may cost more than the ‘promised’ value to Comcast provides.

How do you view the situation with Blockbuster’s partnership? And the associated assurance of the revenues?

Post your comments below or email (John.Myers@BlueBuffaloGroup.com) / twitter (@BlueBuffaloGrp) me directly.


Posted August 11, 2010 3:58 PM
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  • The one solution you'll need...
  • The answer to all your questions...
  • One stop shopping

The silver bullet is a VERY over-used concept in marketing and solution selling.  I honestly don't believe that there is a single solution for any one set of problems... Then again, I do believe the "80/20" rule applies and you can solve a significant number of issues with some core concepts.

Tim McElligott looks at a recent Yankee Group report about streamlining the order management process.  While I am not quite ready to anoint, streamlined/automated order management as the key to all of telecom service providers revenue and cost woes.... I am willing say that I agree with Yankee that being able to automate the various relationships with content and 3rd party providers is a key to making inroads to lowering costs and increasing customer satisfaction.

For revenue assurance organizations, these streamlined/automated order management processes will require additional controls that OM vendors and implementation teams may not be exactly about... However, these automated solutions have risks associated with not only being able to "screw up" a couple of orders.... but all orders until an issue is discovered and a fix is applied....


Posted July 23, 2009 8:00 AM
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Accenture recently released a study about the issues that major organizations see in terms of risk management.  The results included current problems with their risk-management functions:

  • 85% Ineffective integration of risk, return and capital issues in decision-making
  • 85% Lack of alignment between the company’s strategies and its risk appetite
  • 82% Insufficient enterprise-wide risk culture
  • 80% Inadequate availability of timely risk, finance and business data
  • 78% Lack of integration and aggregation across all risk types
  • 78% Ambiguous risk responsibilities between corporate and business units

And biggest challenges foreseen over the next two years:

  • 93% difficulty aligning with the overall business strategy
  • 89% the need for more effective collaboration with business units
  • 89% the need for greater integration in the firm’s processes and culture
  • 89% inadequate resources and talent

Telecommunication service providers, and revenue assurance organizations, as a whole can take some of this information to heart as an indication that greater corporate cultures are seeing some of the same issues that impact revenue assurance everyday.

In particular, I am heartened to see that “lack of integration across risk types” and “inadequate resources and talent” are being recognized at the corporate leadership level.  Now the question is…

Will this set of “action items” make it into the corporate action plan and receive the resources that they deserve?

What do you think? Post your comments below or email (John.Myers@BlueBuffaloGroup.com) / twitter (JohnLMyers44) me directly.

 


Posted July 14, 2009 8:00 AM
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For years, people have envisioned the combination of micro-payments with cell phones for mobile commerce.  Now, Visa and others are moving toward making that a reality.  Saul Hansell has a good look at combo solution currently being used in Malaysia.

And while this seems like a great idea… ( and who didn’t see the “but” coming… ), but:

Are telecommunications revenue and cost assurance organizations ready to start reconciling all those transactions over phones?

Besides reconciling the number of cost and payment transactions that I’m sure will be flowing across the telecom networks if these systems become reality; attempting to capture the fraudulent transactions from the flow will be a challenge that many revenue assurance teams may not be ready for initially.  This comes from the fact that working with the external fraud teams of the credit card companies will be a new challenge that will be different from working with the internal fraud management teams.

What do you think the future of mobile commerce on wireless phones will be?

  1. Integrated phone / credit card apps?
  2. Credit card only apps via app stores like iTunes?
  3. SMS/MMS based transaction engines?

Post your comments below or email (John.Myers@BlueBuffaloGroup.com) / twitter (JohnLMyers44) me directly. 


Posted April 13, 2009 8:00 AM
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At a recent risk conference, Apple’s Dave Moriarty talked about how waiting for chargebacks is not an efficient strategy for dealing with fraud issues with online purchases.  As more and more online purchase are being made via, on and for mobile devices; I am in “violent agreement” with him. 

In fact, I would go so far as to say that it’s not just issues of fraud that can be tracked with with the “leading” indicator of cancelled orders, but revenue assurance as well.

Being able to track not only the subscription and service orders, but premium service or mobile application orders for provisioning and cancellation are excellent methods to identify problem products and services.  While you cannot eliminate fraud and revenue assurance issues using this type of order analytics, you can understand where issues will come from and help to build controls into those products either in advance or adjustment to meet fraud and revenue assurance issues.

Where do you think the future of order analytics is going?

Post your comments below or email (John.Myers@BlueBuffaloGroup.com) / twitter (JohnLMyers44) me directly.


Posted March 23, 2009 8:00 AM
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