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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

Recently in Business Activity Monitoring Category

My brother has a theory that any sentence that starts with "You would think..." or "Shouldn't things be this way...." is usually a loaded statement and/or a utopian emoting prelude. In blogging, I have discovered that any sentence that starts with "I don't usually promote xxxx..." is a sign that a vendor based website/report/etc is coming. With that being stated....

I don't usually "pimp" a vendor based approach to anything. However, I also don't believe that you should reinvent the wheel. Deming borrowed from Shewhart. Six Sigma, no matter how much they claim otherwise, borrowed from Deming. And, on an on….

This framework from Cognos...err... IBM provides a good foundation for organizations that are more finance department based with their improvement goals. Again, don't blindly follow what they have to offer, but it gives a great start for an organization looking to start in this direction.

NOTE - The Cognos FPM uses the same type of closed loop, iterative improvement process(es) that look like they come straight from Deming or Six Sigma.... :)

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Posted December 11, 2007 8:00 AM
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As with many things in life, the mindset of many is related to instant gratification:

  • Wall Street wants results this quarter! No matter what it does to next quarter's results...
  • Software release dates must be this month! No matter how many bugs that creates for next month...
  • Business activity/process stakeholders want results in the short-term! No matter how flawed the process that created those results...

Raj Ramesh has an article on the use of process over ad-hoc methodology in association with business activity/process management.

Remember, an exercise program has to be regular and well defined to be of benefit to the human body. In the same vein, a business activity/process program has to be a regular iterative process to achieve the long-term improvement goals set forth by its stakeholders. Yes, those same stakeholders who want those results sooner as opposed to later. :)

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Posted December 4, 2007 8:00 AM
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I'm not a huge fan of SIP or IMS, but I found David Strom's podcast with Mark Damphousse to be very interesting.

In a time where it is increasingly important to reduce to amount of latency between when a discprepant event happens and when it can be resolved; this use of SIP to initiate resolutions using telecommunications resources is particularly useful.

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Posted November 30, 2007 8:00 AM
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I don't like "pimping" studies or premium content.... But ( ...and who didn't see this coming, raise your hand... ) I really like the results of this KPI study. David Hatch has done a good job of showing what "best in class" organizations do with KPIs vs those in other organizations.

I was particular interested in Hatch's views how best in class organizations use their KPIs in an iterative approach (On going Review of KPIs), but don't over think the development of those KPIs (Adopt a Methodology of KPI definition).


It mirrors my own thoughts on how BAM implementations and projects should use their KPIs in association with their improvement efforts. KPIs flow from the business and the associated business processes. They aren't over-engineered based on the opinions of a steering committee or industry association.

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Posted November 27, 2007 8:00 AM
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If there is a lesson to be learned from life, history, etc, it is the following:

Those who cannot remember the past are condemned to repeat it

Joel Spolsky's article on project management is a great common sense look at a few easy to avoid issues. Everyone knows there and everyone repeats these mistakes.

For BAM implementations, it is important to follow these rules. Often times, a BAM implementation will be met with skepticism and doubt. By using these tried and true lessons learned, initial BAM efforts can focus more on the substance than by simple mistakes.

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Posted November 20, 2007 8:00 AM
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