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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

“Fewest dropped calls…”

“Most coverage…”

“There’s an app for that…”

“There’s a map for that…”

We have been pummeled with claims and counterclaims regarding the quality and coverage of major wireless networks via commercial advertising and court cases.  However, now there are some additional voices providing facts and opinions to this conversation

On the side of fact over opinion, Michael Finneran has an excellent post where you can see the results of 3G network testing.  These numbers show how major carriers perform in some major US cities ( … a little bummed that denver didn’t make the ‘major’ city list… ):

  • Chicago
  • Dallas
  • Los Angeles
  • New York
  • Seattle
  • San Francisco
  • Washington, DC

An excellent piece, in particular if you live in one of those locales.

On the side of opinion ( … as in the ‘the customer is always right’… ), Consumer Reports has issued their wireless customer satisfaction survey.  The returns show that customers are more satisfied with “maps” than “apps” even if the iPhone is the smart-phone of choice…

NOTE – AT&T has decided to provide an iPhone application to provide feedback for network performance improvement.

Has anyone used it? Have you noticed differences in the AT&T Network since the Verizon ad campaigns have started?

Post your comments below or email (John.Myers@BlueBuffaloGroup.com) / twitter (JohnLMyers44) me directly.

PS – AT&T improved the network around Denver, but they moved the dead spots all around. Now I don’t know where my ‘fewest dropped calls’ will occur… :)

Posted December 28, 2009 8:57 AM
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