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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

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The silver bullet is a VERY over-used concept in marketing and solution selling.  I honestly don't believe that there is a single solution for any one set of problems... Then again, I do believe the "80/20" rule applies and you can solve a significant number of issues with some core concepts.

Tim McElligott looks at a recent Yankee Group report about streamlining the order management process.  While I am not quite ready to anoint, streamlined/automated order management as the key to all of telecom service providers revenue and cost woes.... I am willing say that I agree with Yankee that being able to automate the various relationships with content and 3rd party providers is a key to making inroads to lowering costs and increasing customer satisfaction.

For revenue assurance organizations, these streamlined/automated order management processes will require additional controls that OM vendors and implementation teams may not be exactly about... However, these automated solutions have risks associated with not only being able to "screw up" a couple of orders.... but all orders until an issue is discovered and a fix is applied....

Posted July 23, 2009 8:00 AM
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