- The one solution you’ll need…
- The answer to all your questions…
- One stop shopping
The silver bullet is a VERY over-used concept in marketing and solution selling. I honestly don’t believe that there is a single solution for any one set of problems… Then again, I do believe the “80/20” rule applies and you can solve a significant number of issues with some core concepts.
Tim McElligott looks at a recent Yankee Group report about streamlining the order management process. While I am not quite ready to anoint, streamlined/automated order management as the key to all of telecom service providers revenue and cost woes…. I am willing say that I agree with Yankee that being able to automate the various relationships with content and 3rd party providers is a key to making inroads to lowering costs and increasing customer satisfaction.
For revenue assurance organizations, these streamlined/automated order management processes will require additional controls that OM vendors and implementation teams may not be exactly about… However, these automated solutions have risks associated with not only being able to “screw up” a couple of orders…. but all orders until an issue is discovered and a fix is applied….
Posted July 23, 2009 8:00 AM
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