Blog: John Myers Subscribe to this blog's RSS feed!

John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

April 2009 Archives

For years, people have envisioned the combination of micro-payments with cell phones for mobile commerce.  Now, Visa and others are moving toward making that a reality.  Saul Hansell has a good look at combo solution currently being used in Malaysia.

And while this seems like a great idea… ( and who didn’t see the “but” coming… ), but:

Are telecommunications revenue and cost assurance organizations ready to start reconciling all those transactions over phones?

Besides reconciling the number of cost and payment transactions that I’m sure will be flowing across the telecom networks if these systems become reality; attempting to capture the fraudulent transactions from the flow will be a challenge that many revenue assurance teams may not be ready for initially.  This comes from the fact that working with the external fraud teams of the credit card companies will be a new challenge that will be different from working with the internal fraud management teams.

What do you think the future of mobile commerce on wireless phones will be?

  1. Integrated phone / credit card apps?
  2. Credit card only apps via app stores like iTunes?
  3. SMS/MMS based transaction engines?

Post your comments below or email (John.Myers@BlueBuffaloGroup.com) / twitter (JohnLMyers44) me directly. 


Posted April 13, 2009 8:00 AM
Permalink | No Comments |

Product bundling is a great way of raising the barriers to exit for customers and enticing new customers to leave their individual product providers.  Emma Lunn takes a good look at what is going on in the UK regarding pricing associated with product bundling.  While I am all for the market setting pricing, I have to wonder if:

Pricing wars will lead to bundles that will make it so that only the “largest” telecom organizations (ie BT, Verizon, AT&T, etc) can provide those services?

Hopefully, sound product management strategy and pricing will allow smaller players to continue to offer innovative products and services.  However, “critical mass” and deep pockets have their advantages in the telecom market.

Where do you think that the current economic situation will drive product bundle pricing?

  1. “Big Boy” only commoditization driven pricing models?
  2. Premium pricing business models for smaller organizations who compete on options and customer service?

Post your comments below or email (John.Myers@BlueBuffaloGroup.com) / twitter (JohnLMyers44) me directly.


Posted April 10, 2009 8:00 AM
Permalink | No Comments |


Search this blog
Categories ›
Archives ›
Recent Entries ›