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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

I recently blogged on how telecoms are pushing more equipment to the retail customer’s location (ie home, apartment, etc) in the form of customer premise equipment (CPE).  This trend is only going to continue with news of a joint IPTV set top box / femtocell CPE is coming from AT&T for Uverse.

My original blog was about how all this CPE was going to increase the need for customer care around the technical aspects of these CPE technologies.  However, with the investment of IP services based CPE, telecoms are going to need to track those investments better than they have traditional set top boxes and DSL modems.  AT&T Wireless has done a relatively good job of making sure that those subsidized iPhones are tracked with an almost “evil” precision ( … just see my two year contract and the fact that i had to give DNA sample to purchase one… ).

The Revenue Assurance organizations in telecoms are going to have to get more and more into the CPE “inventory assurance” gig to make sure that $750–1000 worth of set top box / DSL modem does not “grow legs” and find their way to unauthorized users / usages.

Posted March 9, 2009 8:00 AM
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