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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

Moving beyond being a “dumb pipe” means that telecommunications service providers need to provide “edge devices” to manage the end of the pipe and provide that all important value-add. 

However according to a recent study from John Horrigan and Sydney Jones that those devices are some of the most ‘failure prone’ or perceived to be error prone technologies in people’s lives.

FailingTechnology

This information has a ‘dark cloud’ in that a majority of these technologies are ones that people associate with telecommunication service providers.  However, the ‘silver lining’ is that this type of study shows two things.

  1. The “edge devices” are some of the most important technologies in people’s lives.  If they weren’t, they probably wouldn’t be listed in the study.
  2. Telecommunication service providers need to support those “edge devices” in a value-add fashion or they risk giving customers that reason to churn.

Forward looking organizations will embrace this challenge and offer customer service to match the value of the customer.  Those that don’t … well… :)


Posted February 2, 2009 8:00 AM
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