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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

Tim McElligott has another good article.  This one focuses on a recent report that focuses revenue assurance concerns for wireless service providers.  The report claims that revenue assurance concerns extend:

"beyond billing and servicing of voice and data access and they need to prevent and capture revenue loss across the entire revenue cycle, including R&D, sales and customer care." - Pierre-Alain Sur

In terms of the revenue assurance function, these areas of concern move well beyond traditional revenue assurance remedies.  Those have often focused on prevention and correction in the above mentioned revenue stream.  Moving beyond to put controls in other areas has both an upside and a downside.

On the positive, the more controls and control mechanisms that you put in products and services the better and easier you can track them downstream.  On the negative, revenue assurance shouldn't be a drag on product/service implementations.

The middle ground is to build frameworks, or "containers, with revenue assurance hooks that new products and services can be attached.  However, I'm not sure that we are at that stage yet...  What are your thoughts?

Technorati Tags: Telecommunication, Telecom, Tim McElligott, Pierre-Alain Sur, Revenue Assurance 


Posted February 9, 2009 8:00 AM
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