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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

Following up on a blog posting from last week, I found a great article on product and service innovation from by Jeffrey Cohn, Jon Katzenbach, and Gus Vlak.  I particularly like the part about how using "established" metrics can stifle innovation.

I understand that new and emerging products / services need to use the same metrics as established products.  However, they need to have different tolerances.  Gross margin and profit are still key metrics and calculated in the same way.  However, requiring a particular minimum gross margin for all products across the product life cycle is just an excuse to focus on past success and build barriers to entry for new products and services.

Telecommunication service providers need to be mindful of these concepts when balancing their product portfolios and fostering innovation.


Posted February 6, 2009 8:00 AM
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