Sarah Reedy takes a look at the installation times associated with US based IPTV installations. While the results aren't obvious, they are pretty self evident. US IPTV providers take almost double the amount of time that their non-US based brethren do - 5.16 hours vs 3.79 hours.
While the topic was "danced around" in the piece, it needs to be understood that the lack of preparation that often comes with installers on truck-rolls is going to negatively impact the impression of the IPTV product. Yes, it early in the adoption and implementation phases. But, having 3-6 hours of face time with customers should represent confidence in a provider and not leave the impression that they are some-how lucky that there is an image on the TV.
I encourage the telecoms to implement the best practices discussed in Reedy's article before the DirecTv guy shows up and implements in 1-2 hours with similar or better products and services.
Posted April 2, 2008 8:00 AM
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