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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

Sarah Reedy takes a look at the installation times associated with US based IPTV installations. While the results aren't obvious, they are pretty self evident. US IPTV providers take almost double the amount of time that their non-US based brethren do - 5.16 hours vs 3.79 hours.

While the topic was "danced around" in the piece, it needs to be understood that the lack of preparation that often comes with installers on truck-rolls is going to negatively impact the impression of the IPTV product. Yes, it early in the adoption and implementation phases. But, having 3-6 hours of face time with customers should represent confidence in a provider and not leave the impression that they are some-how lucky that there is an image on the TV.

I encourage the telecoms to implement the best practices discussed in Reedy's article before the DirecTv guy shows up and implements in 1-2 hours with similar or better products and services.

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Posted April 2, 2008 8:00 AM
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