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Using SaaS in the Call Center

Motorola’s call centers are under going an overhaul. Part of this overall is how Motorola is utilizing software as a service (SaaS). Andrew Conry-Murray takes a look at Motorola’s overall integration strategy and how save costs associated with a cost center.

I like what Motorola is doing and how that might be able to impact all kinds of call centers. It is important to note that Motorola’s telecom background shows that their approach can apply to the "legacy" infrastructures of telecom service providers as well as the new environments of VoIP exchange carriers.

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  Posted by jmyers on December 12, 2007 8:00 AM |

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