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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

My brother has a theory that any sentence that starts with "You would think..." or "Shouldn't things be this way...." is usually a loaded statement and/or a utopian emoting prelude. In blogging, I have discovered that any sentence that starts with "I don't usually promote xxxx..." is a sign that a vendor based website/report/etc is coming. With that being stated....

I don't usually "pimp" a vendor based approach to anything. However, I also don't believe that you should reinvent the wheel. Deming borrowed from Shewhart. Six Sigma, no matter how much they claim otherwise, borrowed from Deming. And, on an on….

This framework from Cognos...err... IBM provides a good foundation for organizations that are more finance department based with their improvement goals. Again, don't blindly follow what they have to offer, but it gives a great start for an organization looking to start in this direction.

NOTE - The Cognos FPM uses the same type of closed loop, iterative improvement process(es) that look like they come straight from Deming or Six Sigma.... :)

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Posted December 11, 2007 8:00 AM
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