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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

The TM Forum Management World Americas Conference in Dallas proclaims the following:

Lightning fast business cycles... intense competition... demanding customers... increasingly complex services to deliver

With this, the stated theme of the conference is that the customer experience and business goals have replaced technology as the primary business driver for telcos and their operations.

This is a laudable goal, but the conference presentation schedule still supports the concept that most established telcos are still using technology as their primary driver and not customer experience....

Another note from the show is that the training schedule provides a lot of good information. But the training is focused on providing operational best practices to the telco industry. Some of my past articles ( ...thing 1... thing 2... ) will give you a good sense about how I feel about driving an entire industry on one set of best practices. Commoditization here we come... :)

NOTE - In case you don't have kids or don't remember your Seuss, here's "thing 1 and thing 2"

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Posted November 7, 2007 6:00 PM
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