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Blog: John Myers

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Live from Dallas

The TM Forum Management World Americas Conference in Dallas proclaims the following:

Lightning fast business cycles... intense competition... demanding customers... increasingly complex services to deliver

With this, the stated theme of the conference is that the customer experience and business goals have replaced technology as the primary business driver for telcos and their operations.

This is a laudable goal, but the conference presentation schedule still supports the concept that most established telcos are still using technology as their primary driver and not customer experience....

Another note from the show is that the training schedule provides a lot of good information. But the training is focused on providing operational best practices to the telco industry. Some of my past articles ( ...thing 1... thing 2... ) will give you a good sense about how I feel about driving an entire industry on one set of best practices. Commoditization here we come... :)

NOTE - In case you don't have kids or don't remember your Seuss, here's "thing 1 and thing 2"

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  Posted by jmyers on November 7, 2007 6:00 PM |

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