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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

November 2007 Archives

I have a friendly bar bet going with a friend of mine over the concept of "voice" in the "next generation" ( ...sorry for the cheesy marketing speak... i just got back from a conference... ) of telecom services. One of us has voice as its own category of product. The other has voice has being part of the all encompassing "content" (ie video, data, music, etc) aspect of future telecom products and services.

In your opinion, which one is right?

You can comment to the blog below or you can send me an email at John.Myers@BlueBuffaloGroup.com.

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Posted November 9, 2007 8:00 AM
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The TM Forum Management World Americas Conference in Dallas proclaims the following:

Lightning fast business cycles... intense competition... demanding customers... increasingly complex services to deliver

With this, the stated theme of the conference is that the customer experience and business goals have replaced technology as the primary business driver for telcos and their operations.

This is a laudable goal, but the conference presentation schedule still supports the concept that most established telcos are still using technology as their primary driver and not customer experience....

Another note from the show is that the training schedule provides a lot of good information. But the training is focused on providing operational best practices to the telco industry. Some of my past articles ( ...thing 1... thing 2... ) will give you a good sense about how I feel about driving an entire industry on one set of best practices. Commoditization here we come... :)

NOTE - In case you don't have kids or don't remember your Seuss, here's "thing 1 and thing 2"

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Posted November 7, 2007 6:00 PM
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With the changing nature of business, internal control and audit teams will continue to evolve. This evolution will have both internal and external drivers. Sarah Johnson has an excellent look at how pulling back to "material misstatement" levels and changing expectations will impact the roles of teams implementing internal controls.

The key to this will be how those teams utilize "risk assessment" strategies to focus their efforts to satisfy Sarbox and internal stakeholders. For telecom, this will focus on revenues, costs and areas of "public exposure" ( ...see the recent NSA issues re-surface... ).

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Posted November 6, 2007 8:00 AM
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Comcast appears to be heading down the path of Madison River. A collection of Net Neutrality groups and legal scholars have filed a complaint against Comcast for blocking IP traffic on their broadband networks.

It will be quite some time before we determine if Comcast finds itself in the same position as the North Carolina firm who "cut a plea deal" with FCC on VoIP traffic blocking. However, this case could have large ramifications if it is determined that Comcast's "reasonable network management" policies are tilted against services that they do not generate revenue from or if these policies merely "throttle" everyone's usage of the network...

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Posted November 5, 2007 8:00 AM
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I have always hated the concept of having a location based service, LBS, (ie GPS) tracking device in my car or on my person. Don't get me wrong, I like the idea of getting location and directional information from my car and/or my phone. However, the concept of a "log" of information on my activities, that an insurance company, a rental car company or a "controlling legal authority" would have access to, seemed a little more "big brother" than I would like.

However, it appears that there might be a "good" use for the information in a GPS log.... A young man from California is fighting a speeding ticket with his GPS log. Good for him!

Let's hope that someone somewhere makes those logs "personal" and not "subpoena"-able by one of those "controlling legal authorities" or anyone else for that matter... :)

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Posted November 2, 2007 6:00 PM
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