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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

November 2007 Archives

I'm not a huge fan of SIP or IMS, but I found David Strom's podcast with Mark Damphousse to be very interesting.

In a time where it is increasingly important to reduce to amount of latency between when a discprepant event happens and when it can be resolved; this use of SIP to initiate resolutions using telecommunications resources is particularly useful.

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Posted November 30, 2007 8:00 AM
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In 1987, Ronald Reagan offered the following words:

General Secretary Gorbachev, if you seek peace, if you seek prosperity for the Soviet Union and Eastern Europe, if you seek liberalization, come here to this gate. Mr. Gorbachev, open this gate. Mr. Gorbachev, tear down this wall!

Is it possible that in 2007 Eric Schmidt offered the following with the Android announcement?

"Chairman Seidenberg, open this gateway. Mr. Seidenberg, tear down this walled garden!"

Dan Jones takes a look at Verizon Wireless' decision to open their networks in 2008.

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Posted November 28, 2007 8:00 AM
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I don't like "pimping" studies or premium content.... But ( ...and who didn't see this coming, raise your hand... ) I really like the results of this KPI study. David Hatch has done a good job of showing what "best in class" organizations do with KPIs vs those in other organizations.

I was particular interested in Hatch's views how best in class organizations use their KPIs in an iterative approach (On going Review of KPIs), but don't over think the development of those KPIs (Adopt a Methodology of KPI definition).


It mirrors my own thoughts on how BAM implementations and projects should use their KPIs in association with their improvement efforts. KPIs flow from the business and the associated business processes. They aren't over-engineered based on the opinions of a steering committee or industry association.

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Posted November 27, 2007 8:00 AM
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The answer is to be a value-add product/service. Something that people can't live without. Commodities are things that can be "swapped out" at Wal-Mart. Value-add products are things that are the last to go when budgets are scaled down.

Kimberly Johnson looks at how DirecTV appears to have positioned themselves as a value-add product as opposed to generic cable operators and EchoStar.

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Posted November 26, 2007 8:00 AM
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If there is a lesson to be learned from life, history, etc, it is the following:

Those who cannot remember the past are condemned to repeat it

Joel Spolsky's article on project management is a great common sense look at a few easy to avoid issues. Everyone knows there and everyone repeats these mistakes.

For BAM implementations, it is important to follow these rules. Often times, a BAM implementation will be met with skepticism and doubt. By using these tried and true lessons learned, initial BAM efforts can focus more on the substance than by simple mistakes.

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Posted November 20, 2007 8:00 AM
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