I don't like "pimping" studies or premium content.... But ( ...and who didn't see this coming, raise your hand... ) I really like the results of this KPI study. David Hatch has done a good job of showing what "best in class" organizations do with KPIs vs those in other organizations.
I was particular interested in Hatch's views how best in class organizations use their KPIs in an iterative approach (On going Review of KPIs), but don't over think the development of those KPIs (Adopt a Methodology of KPI definition).
It mirrors my own thoughts on how BAM implementations and projects should use their KPIs in association with their improvement efforts. KPIs flow from the business and the associated business processes. They aren't over-engineered based on the opinions of a steering committee or industry association.
Technorati Tags: BAM, Business Activity Monitoring, David Hatch, KPI, Best in Class