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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

Within network data that most telecom organizations have collected, there lies a wealth of information that could be used by many different departments. Jim Barthold has a good article that The issue is that majority of this is viewed as simply collected network data. But there are needles in the haystack of collected xDRs.

Just as there is information about network issues or usage, there is specific information about customer adoption rates on products and services. Among the information about switch and trunk data is information about how products are performing. It is the ability to use this data that will separate robust organizations from other telecommunication providers.

In fact, this situation shows one of the barriers to the use of business intelligence that most organizations, telecom or otherwise, have. Many organizations have the data, but they have issues understanding exactly what the data is or can tell them. According to an article from Allen Alter, often times, it takes 2-5 years for organizations to truly start to utilize their data.

While I think that is a little longer than most organizations have patience for, it does show that BI isn’t as quick as some would like. Also, it shows that there is a “trick” to the gleaning of information from data. Most organizations will need to time to either develop in-house talent or contract with outside organizations to truly gain value from their data.

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Posted October 22, 2007 8:00 AM
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