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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

September 2007 Archives

Just like the "under-loved" treatment that most business travelers receive from the airlines ( american is my current least favorite airline.... delta you're off the hook.... ), Bill Hughes has some interesting research relating to how telecoms treat, or don't treat, their high ARPU customers.

While I'm not against getting some additional perks from high phone usage, I'm not sure if there is the driver for the wireless providers to give this type of executive treatment. The barriers to "exit" are higher and the treat of "substitutes" are lower for these ARPU business users of wireless services since they are often locked into commitments either from their own selection or their corporate account selection.

That being said, this is a great opportunity for telecom providers to utilize their business intelligence envrionments to treat their premium customers in a manner that relates to their value to the organization.

Technorati Tags: Telecommunications, Telecom, Bill Huges, High ARPU, Barriers to Exit, Threat of Substitute

Posted September 10, 2007 8:00 AM
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It's a charger.... It's a headset.... It's Super-Phone!

For anyone who has too many phones at home and not enough hands to carry/answer/toss them against the wall ( ohhh did i type that.... ), Ryan Kim takes a look at a device that has moved the Fixed-Mobile Convergence issue from the Central Office to the Home Office through a cleaver use of Bluetooth technology.

Instead of waiting for the vendors to figure out a way to put all my calls on one handset/headset, Plantronics has linked VoIP, landline and wireless.

Technorati Tags: Telecommunications, Telecom, Ryan Kim, FMC, Fixed-Mobile Convergence, Bluetooth, Plantronics

Posted September 7, 2007 8:00 AM
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Not to pick on Cingular...errr.... AT&T again, but ....

Recently AT&T has decided to drop their claim of having the "fewest dropped" calls. While the commercials are AWESOME, funny and very memorable; they were a little hard to believe. For example, whenever my coverage drops, I often comment about the veracity of those "fewest dropped" calls claims. Frequently these comments are made with lots of anger and while attempting to re-dial a conference bridge while driving.

It appears that I am not alone in my disbelief. Verzion Wireless, Consumer Reports and various analyst groups all appear to agree that that the claims were "a bit of a stretch" in a recent article by Alice Cuneo.

Technorati Tags: Telecommunications, Telecom, Alice Cuneo, AT&T, Verizon Wireless, Consumer Reports

Posted September 5, 2007 8:00 AM
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Starting with ESPN Mobile, this has been a bad year for the MVNO... at least from a PR perspective.

Rafat Ali reports on the recent changes at Helio. The prototypical "restructuring our operations to focus on core competencies" announcement came last week and it is possible that layoffs will follow.

However, my question about Helio is....... Is this move a factor of Helio's operations or Earthlink's?

Recently, Earthlink has been pulling back in the muni-WiFi arena and may be headed for further economic troubles. So, before we pull the plug on another MVNO's "life support", let's hope the investor community gives their re-org a chance to be successful.

Technorati Tags: Telecommunications, Telecom, Helio, MVNO, Earthlink

Posted September 3, 2007 8:00 AM
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