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John Myers

Hey all-

Welcome to my blog. The fine folks at the BeyeNETWORK™ have provided me with this forum to offer opinion and insight into the worlds of telcommunications (telecom) and business activity monitoring (BAM). But as with any blog, I am sure that we (yes we... since blogging is a "team sport"...) will explore other tangents that intersect the concepts of telecom and BAM.

In this world of "Crossfire" intellectual engagement (i.e. I yell louder therefore I win the argument), I will try to offer my opinion in a constructive manner. If I truly dislike a concept, I will do my best to offer an alternative as opposed to simply attempting to prove my point by disproving someone else's. I ask that people who post to this blog follow in my lead.

Let the games begin....

About the author >

John Myers, a senior analyst in the business intelligence (BI) practice at  Enterprise Management Associates (EMA). In this role, John delivers comprehensive coverage of the business intelligence and data warehouse industry with a focus on database management, data integration, data visualization, and process management solutions. Prior to joining EMA, John spent over ten years working with business analytics implementations associated with the telecommunications industry.

John may be contacted by email at JMyers@enterprisemanagement.com.

Editor's note: More telecom articles, resources, news and events are available in the BeyeNETWORK's Telecom Channel. Be sure to visit today!

September 2007 Archives

Jim Barthold has a good review of a recent study about revenue leakage in the telecom industry. The study says that leakage from traditional operations continues. It also says that the increased usage of data services and applications that depend on data services could increase that leakage.

This report shows an interesting byproduct of the changing mix of the voice, SMS and data. Telecom organizations, both large and small, have a fair amount of experience with the management of traditional voice and relatively mature SMS products. However, understanding and managing data-based revenue streams in terms of fraud and revenue leakage is still a new business even for establish telecom organizations.

Technorati Tags: Telecommunications, Telecom, Jim Barthold, Revenue Leakage, Fraud, Data Services

Posted September 28, 2007 8:00 AM
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While I firmly believe in the concept of building a sound foundation of a broad-based products, I found a recent announcement by Motorola to be a great example of a public company that has decided to bow to "Wall Street" pressures rather than making sound long-term business decisions.

By cutting their R&D budget by 15%, Motorola is being penny-wise and pound foolish. It is no secret that Motorola has been playing catch-up in the mobile handset market with Nokia and now Apple for the past couple of years. And now they have decided to cut down on their investment in new products?!?!?! Nice... Perhaps, Motorola should follow the advice of two of my favorite bosses:

GO BIG or go home…

It might be the case that Motorola is spending those reduced dollars in the right product development direction ( and my cynicism is unfounded… ), but I would say this decision and announcement has more to do with what some pencil pushing Wall Street analyst decided than it does with getting Motorola back on top of the handset market.

In my opinion, Motorola should be investing in new products to catch up with at least Nokia because it is possible that Apple is too far ahead already. That investment should be an increase of R&D spending not a reduction.

Technorati Tags: Telecommunications, Telecom, Motorola

Posted September 26, 2007 8:00 AM
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Skype is still catching grief for its recent "connectivity issues". Heck, even I had some fun with the Skype guys.... ( i wonder if they now believe in a change management strategy... "hey weren't not a real telecom so why do we need a change control board...?" ) Carolyn Schuk takes a much more technical view of the issues, short-term and long-term, associated with the recent failures at Skype.

Schuk looks at the differences between Skype's closed architecture and the open alternative of SIP. It is definitely worth a look.

Technorati Tags: Telecommunications, Telecom, SIP, Skype, Carolyn Schuk

Posted September 24, 2007 8:00 AM
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I have commented before on the concept of the locked phone, but today Michal Lev-Ram offers additional information on the increasing habit of iPhone owners to "break the lock" that makes iPhones AT&T "only" phones.

While I'm not sure that I would take a soldering iron to something that I just paid $600 for, I definitely see the interest of those who would want freedom of choice for an unsubsidized phone. Perhaps Apple can persuade AT&T to either start subsidizing the iPhone or they can convince AT&T to free the iPhone?

Then again Steve Jobs hasn't exactly been successful with the DMCA in regards to iTunes either....

Technorati Tags: Telecommunications, Telecom, DMCA, Michal Lev-Ram, iPhone, AT&T

Posted September 21, 2007 8:00 AM
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With the recent trend of privatizations in the telecom industry slowed by capital liquidity problems, there is news of the continued consolidation of the telecom market with T-Mobile's acquisition of SunCom. Tricia Duryee looks at the transaction.

There are two aspects to this transaction. The first is the addition of 1.1m subscribers that brings T-Mobile within a mere....... 25m subs of third place Sprint Nextel. The other aspect is the ability of T-Mobile to trim the roaming fees that T-Mobile had to incur in the "Carolinas" and other areas where their coverage was lacking.

While I'm not impressed with the price that T-Mobile is paying to acquire "just" 1.1m subs, I am impressed with the ability to expand the network and trim associated costs.

Technorati Tags: Telecommunications, Telecom, T-Mobile, Tricia Duyree, Consolidation

Posted September 19, 2007 8:00 AM
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