Jim Barthold has a good review of a recent study about revenue leakage in the telecom industry. The study says that leakage from traditional operations continues. It also says that the increased usage of data services and applications that depend on data services could increase that leakage.
This report shows an interesting byproduct of the changing mix of the voice, SMS and data. Telecom organizations, both large and small, have a fair amount of experience with the management of traditional voice and relatively mature SMS products. However, understanding and managing data-based revenue streams in terms of fraud and revenue leakage is still a new business even for establish telecom organizations.
Posted September 28, 2007 8:00 AM
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